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Veterinary Reception Supervisor

Norcross Vets, Norcross Lane

An exciting opportunity has arisen for a friendly, enthusiastic and professional Veterinary Reception Supervisor to lead our reception team in our purpose built surgery at Norcross Vets.

You will have a strong track record in the delivery of exceptional client service and be able to demonstrate a good level of computer literacy.
Desired candidate attributes are:
  • Previous reception / customer services experience working within a fast-paced environment.
  • Previous experience of managing and leading a team and the ability to operate as part of the clinical leadership team.
  • Proven track record of maintaining good working relationships with customers, other teams and staff.
  • Proven  track record of making decisions quickly, fairly and effectively.
  • Excellent communication skills, both written and verbal.
  • Excellent organisational and prioritising skills, with the ability to handle multiple tasks, delegate effectively, work to tight deadlines and stay focused under pressure.
  • Outstanding telephone manner with the ability to build rapport with customers quickly.
  • Self-motivated and able to work on own initiative.
  • Excellent attention to detail
Areas of responsibility will be:
  • Customer Excellence – communication, waiting room & reception standards.
  • Reception team leadership – recruitment, performance & management.
  • Clinic administration duties – making sure these are completed effectively and efficiently.
  • Organising  local events and marketing – to drive customer acquisition and transactions
  • Salary up to £18,000 (depending on experience)
  • 28 days holiday including bank holidays
  • An extra days holiday for your birthday
  • CPD allowance
  • Paid professional memberships
  • Access to our development and wellbeing programmes.
Working Hours:
Your standard working hours will be 38 hours per week, including a 1:5 Saturday rota.
You will be required to work shifts within our opening hours. You will also be required to help cover sickness/holidays if needed.

To apply, please send your CV to Samantha Gray at samnorcrossvets@gmail.com

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